![]() Make sure to check your junk or spam folder too as it might have landed there. Lastly, wait for Roblox’s response via the email that you’ve provided.Ĭheck your inbox for Roblox’s email after 24 hours or less. Then, solve the verification to prove that you’re not a bot. Once you’ve provided a description of your problem, tap on “Submit” to submit the form. I need help to reset my password and recover my account”. A few months ago I changed my authentication from email to authenticator app, I didnt really understand how authenticator app authentication works, recently I had to log back in, but when I try to do 2 step authentication, it says I need a code from my authenticator app which I dont have. Here’s an example of a description: “Hi Roblox, I forgot my password but I lost access to my email and phone number. One of the most common reasons for players failing to log in or getting logged out is Roblox server issues or maintenance. I cannot login to my account due to authenticator. Since you’ve lost access to your email and phone number, you need to describe it. Next, you need to explain the problem that you’re facing. Select “Forgot Password” as the sub-category. Since you can’t log in to your Roblox account, select the “Account Hacked or Can’t Log in” option. Secondly, select the category of the problem that you’re facing. If you’re using Roblox on your PC, select the “PC” option. To do so, tap on the “What device are you having the problem on?” dropdown box and select your device. After you’ve provided your contact information, you need to provide the details of your issue.įirstly, you need to select the device that you’re having the problem with. ![]()
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